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Deleting your account goes through an erasure request under article 17 of the GDPR. You send it yourself from the console. It closes your account, deletes your prospection data and your preferences, and withdraws your data from our active databases.
Prerequisites
  • Be an owner of the organization
  • Have no service still running: instances, web hosting, domain names and commitments all terminated
  • Have no unpaid invoice attached to a service
  • Have no abuse report still open
As long as one of these conditions is not met, the console shows what is blocking and the request cannot be sent. To terminate a service, see Billing & Payments.

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Send the request

1

Open My data

Go to Settings > Organization > My data.
2

Check what is deleted and what is kept

The page lists the data that would be deleted and the data the law requires us to keep, with the date each retention ends and its legal basis.
3

Send the request

Click Ask for erasure, add anything you want us to know if you wish, then click Send the request.
You receive an acknowledgement by e-mail. We answer you within one month. This can be extended by two months for a complex request, in which case we let you know.
Once the request is carried out, your account is closed and you lose access to the console. The content of your services and their backups are destroyed when the services are terminated: retrieve your data before you terminate them.

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Follow your request

The progress is shown on the My data page:

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What is deleted

  • Commercial prospection data
  • Abandoned carts
  • Product feedback
  • Sessions and authentication factors
  • Console preferences
  • Activity logs beyond their retention period

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What the law requires us to keep

Article 17.3.b of the GDPR sets the right to erasure aside where retention answers a legal obligation. This data is moved to restricted archival storage and is only used for the purpose that requires it. At the end of these periods, it is deleted or anonymised. The exact dates that apply to your account are shown on the My data page.

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Leave an organization without deleting your account

If you are a member of an organization but not its owner, you can simply leave it from Settings > Organization > Danger zone. Only an owner can invite you back afterwards.

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A question about your data?

Open a ticket from the console or read our privacy policy. You may also lodge a complaint with the CNIL, the French data protection authority.

Organizations

Manage your organizations and their members

Support

Contact our team from the console