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Documentation Index

Fetch the complete documentation index at: https://help.onetsolutions.net/llms.txt

Use this file to discover all available pages before exploring further.

Our support team is here to help you with any issues or questions. Create and manage support tickets at Support > Tickets.

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Creating a Ticket

1

Navigate to Support

Go to Support > Tickets and click “New Ticket”.
2

Enter ticket details

Fill in the required information:
  • Subject: A clear, concise title for your issue
  • Department: Select the appropriate team (Technical Support, Billing, Sales, etc.)
  • Service Type: Link the ticket to a specific service if applicable
  • Priority: Set the urgency level
  • Message: Describe your issue in detail
3

Submit the ticket

Click “Submit Ticket” to create your request.

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Service Types

Link your ticket to a specific service for faster resolution:

General

General inquiries not related to a specific service

Compute Instance

Issues with VPS or cloud instances

Domain

Domain registration, DNS, or transfer issues

Web Hosting

cPanel hosting related problems

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Priority Levels

Non-urgent questions or minor issues that don’t affect your service. Response within 48 hours.
Please select the appropriate priority level. Misusing urgent priority may delay response to truly critical issues.

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Tips for Quick Resolution

Describe exactly what happened and when the issue started. Include any error messages you see.
Copy and paste the full error message. This helps our team diagnose the issue faster.
If possible, describe the steps that led to the problem so we can replicate it.
Link the affected resource (VPS, domain, or hosting) so our team has immediate context.
Many common issues are covered in our documentation. You might find a quick solution there.

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Managing Tickets

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Viewing Tickets

Go to Support > Tickets to see all your tickets with their status:
  • Open: Awaiting response from support
  • Answered: Support has replied, awaiting your response
  • Customer Reply: You’ve replied, awaiting support response
  • Closed: Issue resolved

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Replying to a Ticket

  1. Click on the ticket to open it
  2. Read the support response
  3. Type your reply in the message box
  4. Click “Send” to submit your response

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Closing a Ticket

If your issue is resolved, you can close the ticket:
  1. Open the ticket
  2. Click “Close Ticket”
Closed tickets can be reopened by replying to them if needed.

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Next Steps

VPS Documentation

Learn how to manage your VPS

Hosting Documentation

cPanel hosting guides

Domain Documentation

Domain management guides

API Reference

Explore the API documentation