Prerequisites
- A Web Hosting service with OnetSolutions
- A domain whose DNS points at your hosting
- Access to your cPanel account
Checking Your Certificate
1
Log in to cPanel
Access your cPanel account through the OnetSolutions dashboard.
2
Open SSL/TLS Status
In the “Security” section, click “SSL/TLS Status”.
3
Read the status
Each domain and subdomain is listed with its certificate state. A green entry is covered; anything else needs attention.
Issuing or Renewing Manually
Certificates renew on their own well before expiry. If a domain is not covered — usually because it was added recently, or its DNS only just started resolving — you can trigger issuance:1
Open SSL/TLS Status
In the “Security” section of cPanel.
2
Select the domains
Tick the domains and subdomains that are not covered.
3
Run AutoSSL
Click “Run AutoSSL”. Issuance takes a few minutes.
A certificate can only be issued once the domain resolves to the server. If you have just changed nameservers or an A record, wait for that change to take effect before running AutoSSL — it validates by reaching the domain over the public internet.
Forcing HTTPS
A certificate makes HTTPS available; it does not make visitors use it. To send everyone to the secure version, see HTTPS redirection. Until that redirect is in place, your site answers on bothhttp:// and https://, and search engines may index both.
Mixed Content
The most common surprise after enabling HTTPS: the padlock does not appear, or appears with a warning, because the page loads some resources over plain HTTP. Find the offenders in your page source:Troubleshooting
The browser reports the certificate does not match
The browser reports the certificate does not match
The certificate covers a different name than the one visited — often
example.com covered but www.example.com not, or the reverse. Run AutoSSL with both variants selected.AutoSSL fails on one subdomain
AutoSSL fails on one subdomain
The subdomain must resolve publicly. A subdomain that exists in cPanel but has no DNS record cannot be validated, and it is skipped.
The padlock shows a warning on a working certificate
The padlock shows a warning on a working certificate
Mixed content. The certificate is fine; the page is loading an image, script, or stylesheet over
http://. Your browser’s developer console lists each one.The certificate expired
The certificate expired
Automatic renewal happens ahead of expiry, so an expired certificate usually means validation has been failing for weeks — most often because the domain stopped resolving to this server. Confirm the DNS first, then run AutoSSL.

