🕜How to renew?
At our company, we strive to make the process of renewing your services as seamless as possible.
Requirements
an OnetSolutions account
active OnetSolutions services
Introduction
We understand the importance of ensuring uninterrupted access to your hosted services. In this documentation, we will guide you through the steps involved in renewing your services with us.
Automatic Renewal by Tacit Agreement
To simplify the renewal process and ensure uninterrupted service, we have implemented an automatic renewal system based on tacit agreement. This means that unless we receive a cancellation request from you, your services will be automatically renewed for the agreed-upon term.
Billing and Notification Process
To keep you informed about the upcoming renewal of your services, we have established the following billing and notification process:
Invoice Generation: Approximately 15 days before your services are due to expire, we will generate an invoice for the upcoming renewal period. This invoice will include details of the services being renewed, the renewal date, and the applicable charges.
Invoice Delivery: We will deliver the invoice to the email address associated with your account. It is important to ensure that your contact information, particularly your email address, is up to date to receive these notifications.
Payment Reminder: Along with the invoice, we will send a payment reminder notifying you about the pending renewal. This reminder will include the payment due date and instructions for making the payment.
Automatic Renewal: If we do not receive a cancellation request and the payment is successfully processed before the renewal date, your services will be automatically renewed, ensuring continuous access to your resources.
Cancellation and Opt-Out Option
While our renewal process is designed for convenience and to prevent service interruptions, we understand that circumstances may change. If you wish to cancel your services or opt-out of automatic renewal, please follow these steps:
Cancellation Request: To cancel your services or opt-out of automatic renewal, submit a cancellation request through your account portal or contact our support team directly. Please provide the necessary details, including your account information and the services you wish to cancel.
Timely Cancellation: To ensure the cancellation is processed before the renewal date, we recommend submitting your request at least 15 days prior to the expiration date of your services.
Conclusion
Renewing your services with us is a straightforward process, thanks to our automatic renewal system based on tacit agreement. By generating invoices and sending timely reminders, we strive to keep you informed about upcoming renewals. If you have any questions or need further assistance regarding the renewal process or cancellation requests, please don't hesitate to reach out to our support team. We are here to ensure a seamless experience for you as our valued customer.
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