> ## Documentation Index
> Fetch the complete documentation index at: https://help.onetsolutions.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Pay by Bank Transfer

> Pay a payment notice by SEPA transfer: bank details, the required reference and timings

You can pay a payment notice by SEPA transfer, instant or standard. The bank details and the reference to use are shown in the console when you pay.

<Info>
  **Prerequisites**

  * An OnetSolutions account
  * A payment notice awaiting payment
</Info>

## Make the transfer

<Steps>
  <Step title="Open the payment notice">
    In the console, go to **Billing > Payment notices** and open the notice you want to pay.
  </Step>

  <Step title="Choose bank transfer">
    Click **Pay**, then choose **Bank Transfer**.
  </Step>

  <Step title="Copy the details">
    The console shows the IBAN, the BIC, the bank and the **reference** to use, in the form `FACTURE-12345678`. Each field has a button to copy it.
  </Step>

  <Step title="Send the transfer from your bank">
    Transfer the amount of the notice and enter the reference **exactly as shown** in the transfer's description (also called remittance information or payment reference).
  </Step>
</Steps>

<Warning>
  The reference is required: it is what links your transfer to your payment notice. With no reference, or a wrong one, the transfer has to be matched by hand, which takes much longer.
</Warning>

## When the payment arrives

| Transfer type | Time before it is credited |
| - | - |
| Instant transfer | A few minutes |
| Standard SEPA transfer | 1 to 3 business days |

The payment is recorded as soon as the transfer is received and matched to the payment notice.

## New orders: mind the timing

An unpaid new order is **cancelled automatically the day after its payment notice is due**. A standard transfer can take up to 3 business days, so it may arrive after the order is cancelled, especially when it is sent on a Friday or over a weekend.

For a new order, prefer an **instant transfer**, a card or PayPal: the service is then activated straight away.

<Tip>
  Was your order cancelled although you had paid? Open a ticket from the console with the date and amount of your transfer. We match your payment and restore your order.
</Tip>

## Renewals

For an existing service, the renewal payment notice is issued 15 days before it is due. Send a standard transfer at least 3 business days before that date: if the payment has not arrived by the due date, the service is suspended until it is paid.

To stop worrying about it, turn on automatic payment by card or PayPal.

## Next Steps

<CardGroup cols={2}>
  <Card title="Billing & Payments" icon="credit-card" href="/subscription/billing">
    Renewals, termination and payment methods
  </Card>

  <Card title="Support" icon="headset" href="/console/support">
    Contact our team from the console
  </Card>
</CardGroup>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.