> ## Documentation Index
> Fetch the complete documentation index at: https://help.onetsolutions.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Tickets

> Get help from the OnetSolutions support team

Our support team is here to help you with any issues or questions. Create and manage support tickets at **Support > Tickets**.

## Creating a Ticket

<Steps>
  <Step title="Navigate to Support">
    Go to **Support > Tickets** and click "New Ticket".
  </Step>

  <Step title="Enter ticket details">
    Fill in the required information:

    * **Subject**: A clear, concise title for your issue
    * **Department**: Select the appropriate team (Technical Support, Billing, Sales, etc.)
    * **Service Type**: Link the ticket to a specific service if applicable
    * **Priority**: Set the urgency level
    * **Message**: Describe your issue in detail
  </Step>

  <Step title="Submit the ticket">
    Click "Submit Ticket" to create your request.
  </Step>
</Steps>

## Service Types

Link your ticket to a specific service for faster resolution:

<CardGroup cols={2}>
  <Card title="General" icon="message-square">
    General inquiries not related to a specific service
  </Card>

  <Card title="Compute Instance" icon="server">
    Issues with VPS or cloud instances
  </Card>

  <Card title="Domain" icon="globe">
    Domain registration, DNS, or transfer issues
  </Card>

  <Card title="Web Hosting" icon="hard-drive">
    cPanel hosting related problems
  </Card>
</CardGroup>

## Priority Levels

<Tabs>
  <Tab title="Low">
    Non-urgent questions or minor issues that don't affect your service. Response within 48 hours.
  </Tab>

  <Tab title="Medium">
    Standard issues that need attention but aren't blocking your work. Response within 24 hours.
  </Tab>

  <Tab title="High">
    Significant issues affecting your service. Response within 12 hours.
  </Tab>

  <Tab title="Urgent">
    Critical issues causing service outage or major impact. Response within 4 hours.
  </Tab>
</Tabs>

<Warning>
  Please select the appropriate priority level. Misusing urgent priority may delay response to truly critical issues.
</Warning>

## Tips for Quick Resolution

<AccordionGroup>
  <Accordion title="Be specific">
    Describe exactly what happened and when the issue started. Include any error messages you see.
  </Accordion>

  <Accordion title="Include error messages">
    Copy and paste the full error message. This helps our team diagnose the issue faster.
  </Accordion>

  <Accordion title="List steps to reproduce">
    If possible, describe the steps that led to the problem so we can replicate it.
  </Accordion>

  <Accordion title="Select the right service">
    Link the affected resource (VPS, domain, or hosting) so our team has immediate context.
  </Accordion>

  <Accordion title="Check the documentation first">
    Many common issues are covered in our documentation. You might find a quick solution there.
  </Accordion>
</AccordionGroup>

## Managing Tickets

### Viewing Tickets

Go to **Support > Tickets** to see all your tickets with their status:

* **Open**: Awaiting response from support
* **Answered**: Support has replied, awaiting your response
* **Customer Reply**: You've replied, awaiting support response
* **Closed**: Issue resolved

### Replying to a Ticket

1. Click on the ticket to open it
2. Read the support response
3. Type your reply in the message box
4. Click "Send" to submit your response

### Closing a Ticket

If your issue is resolved, you can close the ticket:

1. Open the ticket
2. Click "Close Ticket"

<Info>
  Closed tickets can be reopened by replying to them if needed.
</Info>

## Next Steps

<CardGroup cols={2}>
  <Card title="VPS Documentation" icon="server" href="/vps/getting-started-with-your-vps">
    Learn how to manage your VPS
  </Card>

  <Card title="Hosting Documentation" icon="globe" href="/web-hosting/web-hosting-cpanel">
    cPanel hosting guides
  </Card>

  <Card title="Domain Documentation" icon="earth-americas" href="/domain/register">
    Domain management guides
  </Card>

  <Card title="API Reference" icon="book" href="/api-reference/introduction">
    Explore the API documentation
  </Card>
</CardGroup>